Privacy Policy

Introduction

VitalBalance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Schedule consultations
• Communicate with us via email or phone
• Subscribe to our newsletter or updates

This information may include your name, email address, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule and manage consultations
• Send you information about our services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes
• Contract: When processing is necessary to perform a contract with you
• Legitimate interests: When we have a legitimate business interest
• Legal obligation: When required by law

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and services
• Professional advisers such as lawyers and accountants
• Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

VitalBalance
14 Market Street
Eastbourne BN21 1NW
United Kingdom
Phone: +44 1323 784 915
Email: [email protected]